Return and exchange of products purchased ONLINE
If your product was purchased through our website, you can return it within 15 days from the date of receipt of the order for a refund, and you can exchange it for another model within 30 days from the date of purchase. The products you return must be undamaged, unused and packed in their original packaging, accompanied by the invoice and warranty card/user manual.
You can return the products free of charge to any MY:TIME store (you can see the locations HERE), by presenting the items and the online invoice at the checkout. After accepting the return, the funds will be returned to your transaction bank account within 5 business days. We remind you that for online orders, in no case is it possible to refund funds in cash.
If you are unable to visit one of our stores, you can send the products from your online orders via express mail of your choice, at your own expense and responsibility. The packaged package is sent to the address: DTU WATCH ID DOO, St. Goce Nikolovski 74, Skopje. Upon receipt of the package, our team will check the condition of the product and will contact you before processing the refund or exchange.
RETURN AND EXCHANGE OF PRODUCTS PURCHASED IN A STORE
If the product was purchased directly in one of our stores, you can return it within 15 days from the date of purchase for a refund, and you can exchange it for another model within 30 days from the date of purchase. The product that is subject to return or exchange can be taken to any MY:TIME store, regardless of which store it was originally purchased from.
In order for a return or exchange to be processed, the product must be completely undamaged, unused, without any traces of use, packed in its original packaging and accompanied by all original documents you received at the checkout, primarily the fiscal receipt and warranty card.
.png){kind=logo}
.png){kind=logo}
